Widerrufsrecht
Our Promise
Your satisfaction is our priority. If you're not happy with your order for any reason, including if it simply didn't work for your cat, contact us within 60 days of delivery and we'll issue a full refund. No questions asked.
What We Cover
We accept refund requests for any of the following:
- Product didn't work for your cat
- Item arrived damaged or defective
- Wrong item received
- Item not as described
- Order never arrived (see Lost Packages section)
How to Request a Refund
- Email us at support@pawcarelabs.com within 60 days of your delivery date
- Include your order number
- That's it. We'll process your refund within 1 to 2 business days
No need to return the product. No photos required unless you'd like to report a defect.
Refund Processing
Approved refunds are issued to your original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5 to 10 business days |
| PayPal | 3 to 5 business days |
Lost or Undelivered Orders
If your order hasn't arrived within 30 days of the shipping date, contact us. We'll reship or refund, your choice.
Outside the 60-Day Window
Requests received after 60 days from delivery are not eligible for a refund.
Contact Us
support@pawcarelabs.com
Average response time: under 12 hours
Two things to also fix on the product page while you're at it:
The Shipping & Returns accordion currently says "we'll take care of it" without specifying the guarantee terms. Update it to match:
Returns are simple. Email support@pawcarelabs.com within 60 days of delivery with your order number. Full refund, no questions asked, no need to send anything back.